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: Assertive Communication Skills
: 15 Feb 2017 - 16 Feb 2017 || Time : 08.00 - 16.00
: Ibis Malioboro - Yogyakarta
: Soft Skills


  • After the completion of this workshop, the participants will be able to:
  • Understand that effective communication skills will increase team’s productivity and performance
  • Recognize barriers to communication and choose effective techniques to overcome them
  • Apply assertive communication when dealing with difficult situation
  • Develop strategies that persuade and influence others
  • Communicate with more confidence and build positive working relationships with team members
  • Identify communication styles and how to adapt with different styles
  • Understand active listening behavior as it relates to effective communication
  • Learn how to ask insightful questions to fully understand others,  Offer constructive feedback without embarrassing or offending, Give a successful “thinking on your feet”, Understand conflict management effectively


  1. Fundamental of effective communication
  2. Attributes of an effective communicator
  3. Verbal and non-verbal communication techniques
  4. Indentity communication styles
  5. How best to communicate with the people with different communication styles
  6. Listening effectively to build rapport
  7. Questioning techniques to aid understanding
  8. Giving and receiving constructive feedback
  9. Assertive speaking skills
  10. The importance of body language
  11. Improve personal confidence level
  12. Strategies to successful “thinking on your feet”
  13. Handling conflict situations effectively

Interactive discussions,  Group exercises, Role Play,Relevant Games

All level of employees in an organization who need to upgrade their skills


Please Contact Us


: Ibis Malioboro
: Yogyakarta
: Yogyakarta

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