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: Managing Difficult People & Conflict Resolution
: 13 Dec 2017 - 15 Dec 2017 || Time : 08.00 - 16.00
: Hotel Grand Tebu - Bandung
: Soft Skills



After the training, participants will be able and have a deep understanding of :
  • Psychology of conflict and how conflict forms of infectious
  • Conflict in the management of type, Conduct basic principle
  • The ability of Managing Conflict
  • Keeping Achieving Good Performance
  • Art Influence in the context of leadership


  1. Difficult People Attitude Problem At Work : Employees problematic, Tranlation Of Problems
  2. Stress Management : Recognizing the signs of stress, Overcoming Stress at work
  3. Direct Handling Strategy : Principles of Human Behavior, Tactics overcome by Behavior, The approach through negotiations, The approach through coaching, Technical adjust to difficult situations
  4. Conflict Between The Individual And Group : Aggressive vs. Assertive vs. Submissive, Types of Conflict, Causes of Conflict, Levels of Conflict, Avoid Conflict 5. Resolve Conflict : Personality Quadrant, Conflict Resolution Process, How – how to resolve conflicts, Achievement Solutions, Winning Goals and Empowerment Team 6. Dealing With Difficult Boss : Understand the ability of employers, Conduct a boss who can’t be tolerated, What to do, Risk Diagram action
  5. Communicating In Difficult Conditions : Process Communication, Principles and communications applications in conflict
  6. Case Study


Please Contact Us


: Hotel Grand Tebu
: Bandung

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