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: Advance Negotiation
: 14 Aug 2018 - 16 Aug 2018 || Time : 08.00 - 16.00
: Golden Flower Hotel - Bandung
: Soft Skills


Negotiation and conflict resolution are integral parts of our life and working with others in an organization. This program provide fundamental principles of negotiation, successful negotiation planning, the phases of negotiation, create buy-in and close the deal, and effective response to challenging behaviors.
Another aspect of working with others is how to deal with the unavoidable conflicts that may arise. We are called upon to resolve conflicts not only within our teams but also with clients or customers. It includes fundamental of conflict resolution and various approaches to resolve conflict.
This highly practical, role-play based program will challenge us to achieve the best possible outcome in every situation as we expand and fine tune our negotiation capabilities. We’ll explore all essential elements of negotiation and conflict resolution.
Participants will have the opportunity to take part in practical exercises aimed at testing a number of different techniques and building on skills of negotiation and conflict resolution.

After completion of this workshop, participants will learn to  :
-    Understand the key concepts of negotiation and conflict resolution
-    Use negotiation skills and conflict resolution at work effectively
-    Create buy-in and close the deal
-    Develop a comprehensive framework for negotiation strategies
-    Enhance negotiation skills that can be used in every situation
-    Enhance communication skills in negotiation
-    Identify communication styles & how to adapt with different styles
-    Use of non-verbal communication in negotiation effectively
-    Be confidence to deal with difficult behaviors
-    Reduce resistance and minimize conflict
-    Understand the fundamentals of conflict resolution
-    Identify the major causes of conflict
-    Recognize the abilities for successful conflict resolution
-    Understand 4 key conflict resolution skills
-    Apply tips for managing and resolving conflict
-    Manage and resolve conflict by learning how to listen

1.    The importance of negotiation skills
2.    Behaviors of successful negotiators
3.    Key concepts to effective negotiation
4.    BATNA (Best Alternative To a Negotiated Agreement)
5.    ZOPA (Zone of Possible Agreement)
6.    The phases of negotiation
7.    4 Negotiation styles
8.    Develop negotiating strategies
9.    Key skills to close the deal
10.    The importance of communication skills in negotiation
11.    Identifiying communication styles and adapt with different styles
12.    The effective use of non-verbal communication in negotiation
13.    Dealing with difficult negotiators
14.    Reducing resistance and minimize conflict
15.    The fundamentals of conflict resolution
16.    Identify the major causes of conflict
17.    The abilities for successful conflict resolution
18.    4 key conflict resolution skills
19.    Tips for managing and resolving conflict
20.    Managing and resolving conflict by learning how to listen

-    Interactive discussions
-    Group & individual exercises
-    Case Study
-    Role Play
-    Relevant Games

SCM Professionals
SCM Non Professionals


Please Contact Us


: Golden Flower Hotel
: Bandung
: Jawa Barat
: Country: id

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