BACKGROUND:
Organizations today operate in an environment of continuous change driven by digitalization, market competition, regulatory demands, and evolving customer expectations. To remain competitive and sustainable, companies must not only improve their business processes but also manage change effectively across people, systems, and culture. To be able to sustain, an organization shall be able to allert and adapt to new Business Prosess & Change Management when necesary.
Business Process Management (BPM) provides a structured approach to analyze, design, implement, monitor, and continuously improve end-to-end business processes. However, process improvement initiatives often fail when change management aspects—such as stakeholder alignment, leadership commitment, communication, and employee readiness—are not properly addressed. This training integrates Business Process Management and Change Management to ensure that process improvements are successfully adopted and sustained.
OBJECTIVES:
- Understand fundamental concepts of Business Process Management (BPM) and Change Management
- Identify and analyze current business processes and performance gaps
- Design improved business processes aligned with organizational objectives
- Understand human and organizational factors affecting change initiatives
- Apply structured change management frameworks to support process transformation
- Support sustainable implementation of business process improvements
Recommended Participants
• Managers and Supervisors
• Business Process Owners
• Improvement & Transformation Teams
• HR, Organization Development, and Strategy Professionals
• Engineers and Professionals involved in operational excellence initiatives
Course Outline
Business Process Management Fundamentals
1. Introduction to Business Process Management
- Definition and objectives of BPM
- Process-based organization vs functional organization
- Value chain and end-to-end process perspective
2. Understanding Business Processes
- Core, support, and management processes
- SIPOC and process boundaries
- Process owners and stakeholders
3. Business Process Mapping & Analysis
- Process mapping techniques (Flowchart, Swimlane)
- Identifying bottlenecks, waste, and inefficiencies
- Basic performance indicators (cycle time, cost, quality)
4. Business Process Improvement
- Process improvement principles
- Continuous improvement vs radical improvement
- Introduction to Lean and value-added analysis
Change Management & Integration
5. Fundamentals of Change Management
- Why change initiatives fail
- Types of organizational change
- Impact of change on people and performance
6. Change Management Frameworks
- Overview of common models (ADKAR, Kotter, Lewin)
- Roles of leaders, managers, and change agents
- Stakeholder analysis and change readiness
7. Integrating BPM with Change Management
- Aligning process redesign with people readiness
- Communication and engagement strategies
- Managing resistance to change
8. Sustaining Process & Change Implementation
- Monitoring process performance post-implementation
- Reinforcement and continuous improvement
- Lessons learned and best practices
DELIVERY METHOD:
- Interactive lectures
- Practical examples and discussions
- Group exercises and simulations
- Case studies from real organizational settings
About The Course Leader
DR. Djadja Achmad Sardjana, S.T., M.M.
Spesialis Strategic Business Planning & Quality & Six Sigma
✓ S1 - Teknik Telekomunikasi
✓ S2 - Magister Manajemen
✓ S3 - Education Management
DR. Djadja A. Sardjana, ST, MM hands-on experience on management strategist with almost 35 years record of achievement...
Training yang Dikuasai:
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Strategic Business Planning
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Quality & Six Sigma
+12 materi lainnya
35 Tahun Pengalaman
