Problem Solving & Decision Making

Background

Can you imagine the sheer number of problems and decisions made in a company daily? Add to this the constant need for improvements to stay competitive in today’s increasingly challenging business environment.

The ability to analyze problems and make sound decisions is an essential skill, especially for leaders who are expected to guide their teams effectively. This training aims to address these challenges, equipping leaders with the tools to approach complex problems systematically, make informed decisions, and lead with confidence.

Objectives

By participating in this training, participants will:

• Learn to break down complex problems into specific, manageable issues.
• Acquire the ability to identify the root causes of problems systematically and gather relevant, accurate information.
• Enhance their skills in making sound decisions and ensuring effective implementation.
• Improve their ability to present decisions confidently and effectively.

Recommended Participants

This training is ideal for supervisors and managers who aim to:

• Inspire greater involvement and innovation from their teams.
• Drive better business outcomes through improved problem-solving and decision-making skills.
• Strengthen their ability to lead effectively in high-pressure environments.

Course Outline

Introduction

• Background and techniques for problem identification.

Understanding Problem Characteristics

• Guidelines for selecting and prioritizing problems.
• Steps in problem-solving and assertive decision-making.

Creative Problem Solving

• Key factors influencing problem-solving.
• Approaches to addressing and resolving problems.

Effective Problem Solving Techniques

• Steps for developing effective solutions.
• Methods to approach problems constructively.

Creative Thinking and Problem Solving

• The importance of creative thinking.
• The creative process and how it leads to success.
• Methods for enhancing creative thought.

Effective Problem Solving & Decision Making

• Decision analysis techniques.
• Decision-making processes.
• Action planning and follow-through.

Methodology

• Interactive discussions.
• Group and individual exercises.
• Self-reflection sessions.
• Role plays, relevant games, and video-based learning.

About The Course Leader

Ir. R. Iim Takwim, M.M., IPM., ASEAN.Eng., ACPE is an experienced trainer and practitioner specializing in problem-solving and decision-making. His practical insights, combined with innovative teaching methodologies, ensure that participants not only learn but also effectively apply what they gain in their professional roles.