Competent, Professional Secretary & Administration

COURSE OUTLINE:

1. Professional Secretary: Discover the professional secretary, Explain the attitude as a key to success, Measure the self-professional level, keeping confidential information
2. Effective Communication: Basic knowledge of Effective communication, Verbal & non-verbal Communication (formal-informal, intra and interpersonal), Telephone & e-mail exercise, Public speaking Technique
3. Human Relations: Attitude as a key to effective interaction, Attitude value, Build a good relationship with boss, Harmonies relationship with another employee, A networking
4. Secretary Personality: Excess the basic attitude, Know self-personality type, Adjust to the environment technique, Charier & self-development exercise
5. Digital Document Management: Nowadays almost everything goes digital such as: schedule appointment, meeting calendar, e-mail management, e-filling system, in-house software approval delegates.
6. Secretary Leadership: Know the leader character, Analyze the secretary leadership, Self leadership characteristic value
7. Team Work: Have a duty in team work, Build the teamwork spirit, Team work exercises
8. Effective Time Management: Time is money, Secretary activities as time manager , Bad opinion about time, Time arrangement
9. Effective Priority Scale: Stack of work handling, Urgent and important of secretary duty, Scheduling exercise
10. Interpersonal Conflict Resolutions: 10 attitudes that have conflicts, Face the conflicts, Conflicts solution

COURSE METHOD:

• Explanation
• Group Discussion
• Cause Analysis
• Personal and Group Exercises

ABOUT THE COURSE LEADER:

Ratih Pandji Indra, S.Sos, MPsi.T graduated from Public Relation, Faculty of Communication, Institute of Social, and Politic Science. To expand her study, he took Social Intervention Program, Faculty of Psychology and several training events like survive the Media Workshop, Cognito, New Paradigm of PR, Community Development, International Community Development Field Trip and Communication & People Skills.

She has various experiences in foremost company in Indonesia. Such as: she is a Public relations Assistance & Community Development who is responsible for developing and maintaining communication and mutual relations with all levels of media, community development programs, organize company annual events and working closely with management in an advisory capacity who will comment and advice on all public, media, government, environmental, economic, political and social issues

Before having her position as public relation assistance, he was an Executive Secretary for Vice President Finance, Sales & Marketing Executive and Guest relations’ officer. She was responsible for maintenance of stationary and office supplies, providing administrative support to finance department staff, arranging domestic and international travel, arrangement of meetings, functions and social occasions, providing orientation for new employees or consultants on office procedures and many others